Privacy Policy

At 24Seven.ai, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our service, in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable Dubai regulations.

1. Information We Collect

Information you provide to us: When you create an account, we collect your name, email address, company name, and billing information.

Your customers' information: Our service processes conversations and requests from your customers. This may include text, questions, and personal information shared in the course of their interaction with your chatbot.

Usage information: We collect data on how you interact with our platform, including pages visited, features used, and chatbot performance statistics.

Cookies and similar technologies: We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our service.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our service
• Process your payments and manage your account
• Personalise your experience and offer relevant content
• Train and improve our AI models and algorithms using anonymised data
• Communicate with you regarding your account, new features, or updates
• Detect, prevent, and resolve technical or security issues
• Comply with applicable UAE legal obligations

3. Sharing of Your Information

We do not sell your personal data. We may share your information with:

• Our service providers who assist us in operating our platform (hosting, payment processing, analytics)
• Integration partners when you choose to activate such integrations (Shopify, Meta, etc.)
• UAE competent authorities when required by law or by order of a UAE court
• Any entity involved in a merger, acquisition, or asset sale

All our providers and partners are required to comply with strict data privacy and security standards consistent with UAE law.

4. Data Security

We take the security of your data very seriously and implement appropriate technical and organisational measures to protect your information against loss, unauthorised access, disclosure, or destruction.

These measures include data encryption, strict access controls, regular security audits, and staff training. Our security practices are aligned with the requirements of the UAE PDPL and TDRA guidelines.

5. Data Retention

We retain your data for as long as necessary to provide our service and comply with our legal obligations under UAE law. If you delete your account, we will delete or anonymise your personal data within a reasonable period, unless UAE law requires us to retain it for longer.

6. Your Rights

Under the UAE Federal Decree-Law No. 45 of 2021 (PDPL) and applicable regulations, you have the following rights regarding your personal data:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data in certain circumstances
• The right to restrict or object to the processing of your data
• The right to data portability
• The right to withdraw your consent
• The right to lodge a complaint with the UAE Data Office or the relevant supervisory authority

To exercise these rights, please contact us at: support@twentyfourseven.ai

7. Cross-Border Data Transfers

24Seven.ai operates primarily from Dubai, UAE, but may process data on servers located in other countries. When transferring personal data outside the UAE, we ensure that appropriate safeguards are in place in accordance with the requirements of the UAE PDPL and any regulations issued by the UAE Data Office. Transfers to countries with an adequate level of protection, or governed by approved standard contractual clauses, are prioritised.

8. Use of AI and Machine Learning

Our service uses artificial intelligence and machine learning to improve chatbot responses and user experience. We may use anonymised and aggregated data to train our models, without compromising the privacy of personal information. Any AI-based profiling or automated decision-making that significantly affects individuals will be carried out in accordance with applicable UAE law.

9. Children's Data Protection

Our service is not directed at persons under the age of 18, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Cookie Policy

We use essential, analytical, and functional cookies. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our service. By continuing to use our platform, you consent to our use of cookies as described in this policy.

11. Amendments to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to regularly consult this page to stay informed of any changes. Material changes will be notified to you via email or a prominent notice on our platform.

12. Contact and Data Protection Officer

If you have any questions or concerns regarding this Privacy Policy or our data practices, or to exercise your rights under UAE law, please contact us at:

• Email: support@twentyfourseven.ai

We will endeavour to respond to all legitimate requests within 30 days in accordance with the UAE PDPL.